Refund policy

30-Day Risk-Free Refund & Return Policy
At Muzi Space, we want you to absolutely love your custom jewelry. If you're not completely satisfied with your purchase, simply reach out within 30 days of delivery and we'll make it right.
How It Works
  • Step 1: Contact our customer care team at support@muzispace.com with your order number.
  • Step 2: Provide a brief explanation and clear photos/videos of the item showing the issue. (This is required to verify the claim and protect against fraudulent requests).
  • Step 3: Once our team reviews and approves your request, we will issue a full refund back to your original payment method within 2 business days.
Convenient Resolution for Custom Items
To save your valuable time, for eligible custom-made charm pieces with verified quality defects or errors on our part, you do not need to ship the item back to us. Once your photo/video evidence is approved, we will process the refund and you may keep the item.
A Few Important Details (Our Anti-Fraud Policy)
  • Evidence Required: All refund or replacement requests must be accompanied by clear photo or video proof of the product received. We reserve the right to deny requests that cannot provide verification.
  • Abuse of Policy: To ensure fairness for all customers, we monitor refund patterns. Muzi Space reserves the right to limit or refuse refunds to individuals who show a pattern of ordering and repeatedly requesting refunds (policy abuse).
  • Shipping Fees: Refunds are issued for the item price only. Original shipping costs are non-refundable unless the issue is due to our direct error.
  • This policy applies strictly to orders shipped within the U.S.
If you have any questions or need to start a review, please reach out at support@muzispace.com — we are here to help!